What we offer

We help you design, implement and maintain your required SWIFT applications on top of our framework.

Industry Expertise

We offer you deep expertise gained from hands-on experiences working for financial institutions around the world. You won't have to teach us about your financial services.

Practical Tools

We use established techniques and tools in a pragmatic approach, to achieve an optimal balance between urgent and important.

Research Capabilities

Highly experienced research consultants will analyze your requirements to offer you the best solution options.

Innovative Thinking

When doing the right things is not enough, innovation, or doing something new, is fundamental. Sometimes, imagination is more important than knowledge.

Support

Support Packages

Support designed to your needs, covering both the open source and the commercial products.

Features

Basic

Gold

Premium

It includes Business hours
08:00 - 18-00
24 x 7 x 365 24 x 7 x 365
Software defects analysis, debugging and development of resolution code. This may involve a fix on the libraries or a specific workaround for the customer.
Remote installation assistance for libraries updates and upgrades.
API usage analysis and code review.
Guaranteed SWIFT Standards compatibility and upgrades when necessary.
SWIFT annual standard release updates (SRU) 6 months before going LIVE. Optional
Free Prowide Integrator SDK.
Dedicated Technical Account Manager. Pro-Active consulting and expert guidance.
Get best practices recommendations pertaining to your environment from your Technical Account manager, who has an in-depth knowledge of your PROWIDE environment(s) based on initial discovery and ongoing support history.
Get started Get started Get started

Basic

Business hours: 08:00 - 18-00

  • Software defects analysis, debugging and development of resolution code. This may involve a fix on the libraries or a specific workaround for the customer.
  • Remote installation assistance for libraries updates and upgrades.
  • API usage analysis and code review.
  • Guaranteed SWIFT Standards compatibility and upgrades when necessary.
  • Optional early release to receive for SWIFT annual standard release updates (SRU) 6 months before going LIVE.
Get started

Premium

24 x 7 x 365

  • Everything in the Basic support plan.
  • Included early release subscription to receive SWIFT annual standard release updates (SRU) 6 months before going LIVE.
  • Free Prowide Integrator SDK.
Get started

Gold

24 x 7 x 365

  • Everything in the Premium support plan.
  • Dedicated Technical Account Manager. Pro-Active consulting and expert guidance.
  • Get best practices recommendations pertaining to your environment from your Technical Account manager, who has an in-depth knowledge of your PROWIDE environment(s) based on initial discovery and ongoing support history.
Get started

The scope of the Core support packages is the open source library. If you have a license for any module in the Integrator or Enterprise packages, support for Integrator/Enterprise gets you covered for both the open source and the licensed software.

The Basic package is included in all commercial products.

Benefits

  • Access to open source and PROWIDE expert consultants.
  • Ensure consistent uptime for critical applications containing PROWIDE components.
  • Contact directly with the development community.
  • Provides customers high levels of pro-active support and personalized incident and crisis management.
  • Availability to customize the support package by selecting block hours linked to customer needs.
Get it

Prowide CORE early release subscription


Looking to begin early on with testing the new SRU (SWIFT Standard Release)? Then subscribe to the early release update and begin testing already by the end of May, each year.
Don't wait for the public release in October and save 5 months of waiting time.

Early Release
Want to know more about it? Click on the button